---
title: Activate unified messaging to receive your Airbnb and Booking.com messages
description: Check and activate unified messaging on each of your properties to receive Airbnb and Booking.com messages directly in Biloki.
---
[Skip to content](https://landing.biloki.fr/en/knowledge-base/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking#main-content)
- [English](https://landing.biloki.fr/en/knowledge-base/activer-la-messagerie-unifi%C3%A9e-pour-recevoir-vos-messages-airbnb-et-booking)
- [Español](https://landing.biloki.fr/es/base-de-conocimientos/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking)
- [Français](https://landing.biloki.fr/fr/base-de-connaissances/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking)
- [Português - Portugal](https://landing.biloki.fr/pt-pt/central-de-ajuda/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking)
English
Show submenu for translations
[More support](https://landing.biloki.fr/en/knowledge-base/kb-tickets/new?hsLang=en) [Customer portal](https://landing.biloki.fr/tickets-view?hsLang=en)
[.png?width=100&height=100&name=Design%20sans%20titre%20(5).png)](https://landing.biloki.fr/fr/base-de-connaissances?hsLang=en)
Open main navigation
Close main navigation
- - [English](https://landing.biloki.fr/en/knowledge-base/activer-la-messagerie-unifi%C3%A9e-pour-recevoir-vos-messages-airbnb-et-booking)
- [Español](https://landing.biloki.fr/es/base-de-conocimientos/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking)
- [Français](https://landing.biloki.fr/fr/base-de-connaissances/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking)
- [Português - Portugal](https://landing.biloki.fr/pt-pt/central-de-ajuda/activer-la-messagerie-unifiée-pour-recevoir-vos-messages-airbnb-et-booking)
English
Show submenu for translations
- [More support](https://landing.biloki.fr/en/knowledge-base/kb-tickets/new)
- [Customer portal](https://landing.biloki.fr/tickets-view)
- [Contactez-nous](https://www.biloki.fr/fr/contact)
[Contactez-nous](https://www.biloki.fr/fr/contact)
Des questions ? nous avons la réponse
- There are no suggestions because the search field is empty.
1. [Biloki](https://landing.biloki.fr/en/knowledge-base?hsLang=en)
2. [Unified Messaging](https://landing.biloki.fr/en/knowledge-base/unified-messaging?hsLang=en)
October 19, 2026
# Activate unified messaging to receive your Airbnb and Booking.com messages
## Unified messaging must be activated property by property. Check that each property shows “Connected” in green so you don’t miss any guest message.
To receive your guests’ messages from Airbnb or Booking.com directly in Biloki’s unified messaging, you need to check that messaging is activated on each of your connected properties.
**Check the unified messaging status:**
1. Go to Properties and click the property concerned.
2. Open the Booking platforms tab.
3. At the very bottom of the page, find the Unified messaging & Reviews section.
Two cases:
1. “Connected” shown in green: everything works, and the Airbnb and Booking.com messages for this property come through to Biloki. Nothing to do.
2. “Connect” shown in red: messaging is not active for this property. As long as you don’t click it, messages will not come through to Biloki. Simply click Connect next to unified messaging for this property.
⚠️ Repeat this check on all your properties connected to Airbnb and/or Booking.com. The unified messaging status is specific to each property. Checking one property is not enough to be sure everything works everywhere.
**FAQ**
**Why am I not receiving messages from an Airbnb or Booking.com guest in Biloki?**
The most common cause is that unified messaging is not connected for the property concerned. Go to Properties \> the property in question \> Booking platforms, and check at the very bottom that Unified messaging is displayed in green (“Connected”). If it is in red (“Connect”), click it to activate it.
**I have “Connected” in green, but I still don’t receive some messages. Why?**
Messages sent before unified messaging was connected do not come through to Biloki retroactively. Only new messages, sent after activation, are synchronised. Also check that the property is still connected to the platform concerned (Airbnb or Booking.com). A disconnection from the platform also interrupts the reception of messages.
**I manage several properties. Do I need to check unified messaging on each one?**
Yes. The unified messaging status is specific to each property. A well-connected property does not guarantee that the others are too, so you need to check them one by one in the Booking platforms tab of each property page.
[](https://www.biloki.fr/fr)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Biloki