---
title: Understanding Biloki unified messaging
description: "Discover how Biloki’s unified messaging works: centralise your conversations with guests, owners, service providers and managers from a single interface."
---
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1. [Biloki](https://landing.biloki.fr/en/knowledge-base?hsLang=en)
2. [Unified Messaging](https://landing.biloki.fr/en/knowledge-base/unified-messaging?hsLang=en)
October 19, 2026
# Understanding Biloki unified messaging
## All your conversations in one place: Airbnb and Booking guests, owners, service providers and your internal team, with the property and booking context always in view.
**What is it for?**
Unified messaging centralises all your conversations in one place: guests (Airbnb, Booking, direct), owners, service providers and managers. No more juggling between several apps. You reply to everything from Biloki, with the property and booking context in view.
Messaging is made up of 3 areas:
1. Left: the list of all your conversations, filterable by role. A blue dot indicates unread messages.
2. Centre: the current conversation thread.
3. Right: the contextual panel, with the property page, the guest’s contact details, the stay dates, the booking number, and the automations you have configured.
**The 4 types of conversations**
**Guests**
Guest conversations synchronise automatically with the OTAs (Airbnb, Booking...) and with your direct bookings. The guest is always linked to their property and booking.
1. On Airbnb: you receive messages even before a booking is confirmed.
2. On Booking.com: messages are only synchronised after a booking is confirmed.
3. For bookings made on the website or created manually: automatic messages are sent via the guest guide and by email if you have ticked “e-mail” in the automatic sends.
⚠️ Messages sent before the connection are not retrieved. Allow some time before you only have up-to-date conversations. If you disconnect a property from a platform, you will no longer receive the messages associated with it.
**Owners**
One thread per owner, ideal for sharing reports, requests and approvals. The owner only sees their conversation with you.
**Service providers**
One thread per external service provider. You can create a mission directly from the conversation if needed.
**Managers**
A dedicated thread to communicate with your employees or partners, to coordinate internally.
**Create an internal conversation**
Click + at the top left, filter by role (Managers, Owners, Service providers), select the participants and give the discussion a name if needed. Turn on Private discussion mode so that it is only visible to the participants.
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