Manage your Biloki subscription

Go to Settings → Subscription to manage your whole subscription.

1. Your active subscription

The card at the top of the page shows in real time:

1. The price per property at your current tier
2. The number of properties subscribed and in use - e.g. 4/5 means you are using 4 properties out of 5 subscribed
3. A progress bar that turns red when you reach your quota

⚠️ If you try to add a property from Properties → Add a property when you have reached your quota, Biloki automatically redirects you to the subscription page to increase your quota before you continue.

2. Tiered pricing with cumulative tiers

The more properties you manage, the less you pay per property. The price adjusts automatically as soon as you cross a tier:

1. 1-3 properties - €16.99 excl. VAT per property per month
2. 4-9 properties - €14.99 excl. VAT per property per month
3. 10-49 properties - €10.99 excl. VAT per property per month
4. 50-99 properties - €8.99 excl. VAT per property per month
5. 100-200 properties - €7.99 excl. VAT per property per month
6. More than 200 properties - on quote

Biloki works with cumulative tiers.

3. Adding properties

In the section Add properties to my subscription:

1. Use the + and - buttons to select the number of properties to add
2. The new monthly total is displayed in real time
3. Click on Validate and pay
4. A confirmation window appears with the details: current subscription, new subscription, unit price, new monthly total excl. VAT, VAT (20%) and pro-rata total incl. VAT
5. Click on Pay now to confirm

💡 Payment is calculated pro rata - you only pay for the remaining days in your current billing period.

4. Removing properties

Removing a property is done in two steps:

Step 1 - Delete the property

1. Go to Properties from the main menu
2. Click on the record of the property you want to delete
3. Scroll all the way to the bottom of the record
4. Click on Delete this property

⚠️ Deletion automatically desynchronises all connected platforms (Airbnb, Booking.com, Expedia...). Make sure this is what you want before you confirm.

Step 2 - Reduce your subscription quota

1. Go to Settings → Subscription
2. Use the - button to reduce the number of properties subscribed
3. Click on Validate

💡 You only pay for the days you used this property in the current month - the refund for the rest is calculated pro rata automatically.

5. Billing history and payment methods

The Billing history section lists all your invoices with their date and amount. Click on an invoice to view or download it.

The Payment methods section shows your registered bank card. Click on Add a payment method to add a new one or replace the existing one.

⚠️ Always make sure you have a valid payment method to avoid any interruption of service.

6. Cancel my subscription

If you want to stop using Biloki completely, go to Settings → Subscription, scroll all the way to the bottom of the page and click on Cancel subscription. You will be asked to confirm before the cancellation is validated.

⚠️ Cancellation automatically desynchronises all your properties on all connected platforms (Airbnb, Booking.com, Expedia...). Make sure this is what you want before you confirm.

💡 The final month is calculated pro rata - you only pay for the days you used Biloki, not the whole month.

FAQ

My quota is reached, can I still create a property?

No - Biloki automatically redirects you to the subscription page to increase your quota. Add properties from Settings → Subscription before continuing.

Is the tier change immediate?

Yes - the new rate applies automatically as soon as you cross a tier. You have nothing to do.

Is payment when adding properties calculated pro rata?

Yes - you only pay for the remaining days in your current billing period. The exact amount is displayed in the confirmation window before you validate.

Can I download my invoices?

Yes - click on any line in the billing history to view and download the corresponding invoice.

What happens when I cancel?

Your subscription remains active until the end of the current billing period. Your data remains accessible during this period. Cancellation automatically desynchronises all your properties on all connected platforms.

Can I resume my subscription after cancelling?

Yes - if you reconnect before the end of the billing period, your cancellation is cancelled. After the end date, you will need to take out a new subscription.

Is the final month billed in full on cancellation?

No - payment is calculated pro rata. You only pay for the days you used Biloki in that last month.