Manage all your guest reviews from every platform in one place on Biloki

The Reviews module brings together your guests’ reviews and your own reviews. It is accessible from the side menu, under Reviews.

The module has three main tabs:

• Comments: the list of reviews to publish and reviews to reply to
• Dashboard: average ratings, response rate and rating distribution
• Templates: review templates and response templates

Comments tab

The Comments tab contains three sub-tabs:

• To publish: the reviews you need to leave for your guests. This tab applies to Airbnb bookings only.
• To reply: the reviews left by your guests, which you can reply to. These reviews can come from Airbnb, Booking.com or Expedia.
• Past: the review history, grouping all reviews from platforms (Airbnb, Booking.com, Expedia) and reviews for direct bookings. The source channel of each review is shown in the list (e.g. “Direct” for a direct booking).

Dashboard tab

The dashboard displays:

• the average rating
• the total number of reviews
• the response rate
• the number of negative reviews (4/10 or less)
• the average rating by property and by platform
• the rating distribution

You can filter this data by Property and by Platform.

Templates tab

The Templates tab contains two sub-tabs:

• Review templates: templates for writing your reviews of guests. They apply to Airbnb only.
• Response templates: templates for replying to your guests’ reviews. They can apply to Airbnb, Booking.com and Expedia.

💡 You do not have to automate review templates. You can create them without activating them, then use them manually from the To publish tab.