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Receive reviews from your direct booking guests, automatically

An email goes out automatically on day +1 after checkout. Find each review under Past.

For a direct booking (a booking made outside Airbnb, Booking.com or Expedia), it’s the guest who leaves the review. You don’t need to write or schedule anything.

💡 No settings to configure: the review request email is sent automatically 1 day after checkout.

What the guest receives:

  1. One day after checkout, the guest receives an email whose subject line ends with “… enjoyed your stay at [property name]?”
  2. The email displays a “Your review matters” banner with the property name, followed by a personalised message: “Hello [guest first name], thank you for staying at [property name]. We hope everything went smoothly! Could you take a minute to leave us a review?”
  3. A block shows the stay dates, under the label Your stay.
  4. The email contains a Leave a review button, with the note “This link is personal and valid for 30 days.” underneath.

⚠️ The link is personal and valid for 30 days. After this period, it is no longer available: the guest can no longer leave a review.

What the guest fills in

The form is titled “Your review of [property name]” and shows the stay dates.

  1. Overall rating (required): the guest gives between 1 and 5 stars. A label is displayed alongside, e.g. “Good” for 4 stars.
  2. Breakdown (optional): the guest can rate Cleanliness, Location, Value for money, Communication, Check-in and Accuracy.
  3. Comment (required): free text, with the prompt “Tell us about your stay”.
  4. The guest clicks Submit my review.

Once submitted, they see the message: “Thank you for your review! Your review of [property name] has been sent to your host.”

⚠️ Once submitted, the review cannot be modified, neither by the guest nor by you.

Finding the review left by your guest for direct bookings in Biloki

  1. Go to Reviews > Comments > Past
  2. The direct review appears in the same list as Airbnb, Booking.com and Expedia reviews. The only difference is the channel label: it shows Direct instead of the platform name.
  3. Open the review card. It shows:
    • on the left, the guest review: the comment, overall rating, breakdown scores and any tags
    • on the right, Your review of the guest: for a direct booking, no review from you is expected

💡 For direct bookings, the card does not display a reply button.