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Cancelling a booking on Airbnb, Booking.com and direct bookings

Golden rule: a booking is always cancelled where it was created. Each platform manages its own cancellation and refund conditions.

Basic rule: where do you cancel?

The rule is simple: a booking must be cancelled where it was created.

  1. Airbnb: directly on Airbnb.
  2. Booking.com: directly on Booking.com.
  3. Expedia: directly on Expedia.
  4. Direct booking (created in Biloki): in Biloki.

💡 For bookings coming from OTAs, the cancel button is not available in Biloki. You must go directly through the platform concerned (a rule imposed by the OTAs).

Cancelling a direct booking in Biloki

For bookings created directly in Biloki:

  1. Go to the Bookings tab.
  2. Click the booking concerned.
  3. Click Cancel.
  4. Confirm the cancellation.

The dates are automatically released in the calendar and the booking moves to the Cancelled status. An email will be sent to your guest to confirm the cancellation.

Cancelling an Airbnb, Booking.com or Expedia booking

Go directly to the platform concerned and follow its cancellation procedure. The booking will be updated automatically in Biloki within the following minutes.

For Airbnb:

On Airbnb, the guest’s refund depends on your cancellation policy and on the time remaining before arrival. Airbnb offers several policies (Flexible, Moderate, Strict, Non-refundable...). Check which one is set on your listing before cancelling. The closer the cancellation is to the arrival date, the less the guest will be refunded under the chosen policy.

💡 If you are the one cancelling (rather than the guest), Airbnb may apply penalties to your host account (fees, lower ranking...). Always prefer asking the guest to initiate the cancellation if possible.

For Booking.com:

On Booking.com, the cancellation policy is defined by the rate plan chosen by the guest at the time of booking. Some rates are non-refundable, others allow free cancellation up to X days before arrival. Check the conditions of the rate plan before proceeding from your Booking extranet.

For Expedia:

The same logic applies as for Booking.com: the refund depends on the rate plan chosen by the guest. Cancel from your Expedia Partner Central account, after checking the applicable rate conditions.

And how does the refund work?

The refund is handled directly by the OTA, according to its policy. For direct bookings created in Biloki, the refund must be made manually, in line with your agreement with the guest.