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Create and automate your Airbnb review templates

Create templates for your reviews of Airbnb guests

Creating an Airbnb review template

A review template lets you pre-fill your reviews of Airbnb guests. It applies to Airbnb only.

💡 A template can be created without being automated. Simply don’t enable scheduled sending and use it manually via the Add from a template button (see the article “Publish a review for an Airbnb guest”).

Steps

  1. Go to Reviews > Templates > Review templates
  2. Click Create a template
  3. Enter the Internal name (not published). This name is for your reference only.
  4. Under Messages, write at least 3 messages. Biloki randomly picks one of them at the time of sending.

💡 We recommend writing 3 positive messages. Biloki randomly selects one of the 3 at each sending. Airbnb does not favour hosts who always post the same comment: this random selection prevents your concierge service from being penalised.

  • Click the pencil icon to write a message
  • Click Add a message to add more
  • You can insert the variables and
  1. Under Scheduled sending, choose the number of days after checkout before your review is published. The default value is 7 days after checkout.
  2. Check the Default ratings: Communication, House rules compliance, Cleanliness (5/5) and Recommended (Yes). Reviews always receive the maximum rating and recommendation by default.
  3. (Optional) Select Tags
  4. (Optional) Write a Private note. It is sent to the guest on Airbnb.
  5. Under Associated properties, tick the relevant property or properties
  6. Enable or disable Enable template

⚠️ If the template is enabled, the review is automatically scheduled after each booking for the associated property or properties. Leave it disabled if you only want to use it manually.

  1. Click Create

⚠️ A property can only have one active review template. If a property is already associated with another template, Biloki will not let you select it.

⚠️ Default ratings are always at the maximum in the template. If the stay did not go well, you can adjust the ratings and recommendation for a specific guest before their review is sent. Go to Reviews > Comments > To publish, then click Edit on the scheduled review.