Cancellation policy: understand and set up your conditions

For Airbnb (from Biloki):

From the property record in “Properties”, click on the property you want, then in “Booking settings”, scroll down to the Cancellation policy section.

Cancellation policy for short stays (fewer than 28 nights):

Biloki offers 4 levels of cancellation policy (like Airbnb):

1. Flexible - full refund if the guest cancels at least 1 day before arrival. Below this deadline, the first night is charged and the rest is refunded. If cancelled during the stay, the guest pays for the nights already spent + 1 extra night, and the remaining nights are refunded.
2. Moderate - full refund if cancelled at least 5 days before arrival. Below this deadline, the first night is charged and the remaining nights are refunded at 50%. If cancelled during the stay, the guest pays for the nights already spent + 1 extra night, and the remaining nights are refunded at 50%.
3. Firm - full refund if cancelled at least 14 days before arrival. 50% refund between 7 and 14 days before arrival. No refund less than 7 days before arrival or during the stay.
4. Strict - full refund if cancelled at least 30 days before arrival. 50% refund between 7 and 30 days before arrival. No refund less than 7 days before arrival or during the stay.

💡 Example: a booking of 5 nights at €100/night (€500), arrival on Friday 20 November at 3 pm.

Flexible

1. Cancellation on 18 November: full refund (€500).
2. Cancellation on 19 November at 8 pm (less than 24 hours before): the guest pays 1 night (€100), €400 is refunded.
3. Cancellation on 21 November, after one night on site: they pay the night spent + 1 extra night (€200), €300 is refunded.

Moderate

1. Cancellation on 13 November (7 days before): full refund (€500).
2. Cancellation on 18 November (2 days before): they pay 1 night (€100), the 4 remaining nights are refunded at 50%, i.e. €200 refunded. They pay €300 in total.
3. Cancellation on 21 November, after one night on site: they pay 2 nights (€200), the 3 remaining nights are refunded at 50%, i.e. €150 refunded. They pay €350 in total.

Firm

1. Cancellation on 1 November (19 days before): full refund (€500).
2. Cancellation on 10 November (10 days before): €250 refunded, they pay €250.
3. Cancellation on 17 November (3 days before) or during the stay: no refund, they pay €500.

Strict

1. Cancellation on 10 October (41 days before): full refund (€500).
2. Cancellation on 5 November (15 days before): €250 refunded, they pay €250.
3. Cancellation on 17 November (3 days before) or during the stay: no refund, they pay €500.

💡 Whatever policy is chosen in Biloki, Airbnb always applies a free cancellation period of 24 hours after booking, provided the booking was made at least 7 days before arrival. For example, a guest who books on 1 November for an arrival on 20 November can cancel until 2 November with a full refund, even on the Strict policy.

⚠️ For stays of 28 nights or more, these 4 policies do not apply on Airbnb: long-stay cancellation conditions take over.

Non-refundable discount (short stays only):

A non-refundable option is a discount you can offer in addition to other discounts and cancellation conditions that give guests better protection against cancellations.

How a non-refundable option works

1. You set your discount, which is generally 10% off the base price everywhere except China.
2. Your discounted rate appears in search results.
3. At checkout, guests select either your standard rate (subject to your cancellation conditions) or the non-refundable discounted rate.
4. If your guest cancels after any applicable free cancellation period, you keep the full payment for all booked nights.
5. A booking is eligible if the check-out date is within the next 60 days.
6. The discount applies if the booking is not made with a pre-approval or a special offer.

Combination with other cancellation conditions:

Guests can book with the non-refundable option up to the date set by the cancellation conditions applicable to your listing:

1. Flexible: up to 1 day before the desired arrival date
2. Moderate: up to 5 days before the desired arrival date
3. Firm: up to 14 days before the desired arrival date
4. Strict (firm conditions): up to 14 days before the desired arrival date
5. Super strict: up to 14 days before the desired arrival date

Cancellation policy for long stays (28 nights or more):

Two policies exist for long stays:

1. Firm conditions - full refund up to 30 days before arrival; after this deadline, the first 30 days of the stay are non-refundable.
2. Strict conditions - full refund within 48 hours of booking and at least 28 days before arrival; after this deadline, the first 30 days of the stay are non-refundable.

⚠️ As with instant booking, these settings are only synced with Airbnb. They have no effect on Booking.com or Expedia.

For Booking.com:

This setting is configured entirely from the Booking.com Extranet, independently of Biloki. From the Extranet: Property > “Booking conditions”, click on Create new cancellation conditions, indicate whether you offer a free cancellation period and its deadline, then save. These conditions must then be linked to a rate plan (Rates and availability > Rate plans > Edit > Conditions) to be visible to guests.

⚠️ Biloki neither sends nor receives any information about the Booking cancellation policy. Any change must be made directly on Booking.