Publish a review for an Airbnb guest

You have 14 days after the guest’s checkout to leave a comment. The review can only be sent once the guest has written their own review on Airbnb.

Review statuses

The Status column shows where the review stands:

• Draft: the review is not yet scheduled
• Scheduled: the review is programmed. The Expected sending column shows the date and time of sending.
• Cancelled: the scheduled review has been cancelled. You can write a new review manually.

For scheduled reviews, the Expected sending column also shows Waiting for guest review until the guest has written theirs.

Writing a review

1. Go to Reviews > Comments > To publish
2. Find the booking in the list. The Days remaining column shows how much time you have left. Once this deadline has passed, you will no longer be able to publish a review for that guest.
3. In the Actions column, click Write review
4. (Optional) Click Add from a template to use a review template you have created (see the article “Create a review template (Airbnb)”)
5. Write the text in the Public review field
6. (Optional) Write a Private message. It is visible to the guest only.
7. In the Rating section, give a score for Communication, House rules compliance and Cleanliness
8. Enable or disable I recommend this guest. The text shown below the button reads: “Shown to other hosts on Airbnb.”
9. (Optional) Select Tags in each category (Cleanliness, House rules compliance, Communication)
10. In the Scheduling section, enter the Sending date

💡 We recommend scheduling the review 7 days after checkout. If the stay did not go well and you wish to edit your scheduled review, you have this time to do so before it is sent to Airbnb.

1. Click Save

💡 Save keeps your review scheduled. It has not yet been sent to Airbnb.

⚠️ Send now remains greyed out until the guest has written their review on Airbnb. The message shown in the Scheduling section reads: “Sending will be possible once the guest’s review is received.”

💡 However, if the guest has already written their review on Airbnb, your review will be sent on the scheduled date.

⚠️ The sending date must be scheduled before the expiry date shown below the field, for example “To be scheduled before ... review expiry date”.

Editing or cancelling a scheduled review

As long as the review has not been sent to Airbnb, you can still edit or cancel it. This is useful if the stay did not go well and you want to reconsider your review.

1. Go to Reviews > Comments > To publish
2. Find the review with Scheduled status
3. Click Edit to change the content or ratings, then click Save
4. Or click Cancel to cancel the sending

💡 For a scheduled review, the Edit button replaces Write review.

💡 Tip: schedule sending 7 days after checkout (the template default value). This leaves time to re-read the review and edit it if necessary before it is sent to Airbnb.

💡 For a booking with Cancelled status, cancelling only removes the scheduled review. You can then write the review manually by clicking Write review.